Refund and Access Resolution Policy

Requests that may qualify for review

• Duplicate payment for the same product
• Payment completed but Starter Kit access was never delivered
• Persistent technical inaccessibility caused by KitaMatch PH that support cannot reasonably resolve
• Delivered content that materially differs from the description shown before purchase
• Unauthorized or incorrect charges, where applicable
• Other refunds, corrections, or remedies required by Philippine law

Requests generally not eligible

• Change of mind after digital access was successfully delivered
• Failure to use or complete the Starter Kit
• Expecting guaranteed income, sales, clients, employment, or business success
• Deciding that your chosen side hustle is no longer your preferred one
• Lack of effort, implementation, or market response
• Problems caused solely by an unsupported device or third-party service when a reasonable alternative is available

Falling into one of these categories does not prevent you from exercising any rights provided by applicable law.

When to reach out

Contact support as soon as reasonably possible after discovering the issue.

How to request a review

Email support@kitamatchph.com and include:

• Full name
• Checkout email
• Your KitaMatch support reference (shown on the checkout page and in your confirmation email as KM-...)
• A description of the issue
• Any relevant non-sensitive evidence

Available resolutions

Depending on the situation, KitaMatch PH may first attempt to:

• Restore Starter Kit access
• Correct an account or email problem
• Resolve a technical issue
• Verify a payment
• Reverse or resolve a duplicate charge
• Provide another appropriate remedy

Not every request will result in a refund. You will never be asked to waive any statutory consumer rights as a condition of receiving support.